Dear Richard Townsend,
As the owner of Aqua Pool and Spa, we just want you to know how happy we are with Aqua Pools. After inteviewing four different companies, including Swan Pools; Nelson Pools; and Premier Pools, the decision seemed easy so we decided to hire Mark Andronico of Aqua Pools.
Your designer that came to our house, Mark Andronico, not only had the best design but was the most professional out of all of the other companies. He was a very good listener and wanted to be very clear on what our needs were before he attempted to do any drawings at all. Unlike the other companies, they all tried to do a pencil sketch on the first appointment and tried to sell us a pool on the very first appointment.
Mark was much more thorough on all aspects of the designing, much more creative, and we realized he was not there to sell us a pool on the very first appointment. He was there to gather all of our information so he could come up with the best design. He was also the most thorough going into a lot of detail on the equipment, customer service, warranties, pool service and scheduling.
During the phases of construction we worked with Sam, the project manager, who was very detailed as Mark was so they made a great team. Sam kept us in the loop on all phases of construction. The construction was done in a timely fashion. Aqua Pools cleaned up on a daily basis as we remember Mark representing to us during the sales process that they would.
Also, any time we called Mark about a question, if he did not answer his phone, he would always get back to us on the same day. The customer service with Mark and Aqua Pools definitely exceeded our expectations and we would highly recommend Mark as a designer and Aqua Pools as our builder.
Sincerely,
Richard and Maureen Reynolds
Manteca, CA 95337 |