The Castillo family thought it would be appropriate to let you know how so very “pleased” we are with Mark Andronico and Rick Kaitz performance in our backyard. After meeting with Mark for the first time within 15 minutes of talking with him we knew that he had the ability to design our backyard and, the pool of our dreams.We had absolutely no doubt that we had found the right person, so much so that we did not need to talk to any other pool contractors. We took only 1 bid and that was from Aqua Pool. Mark made the process easy, and any time we had a question he had answers. My husband says “Mark is a problem solver not a problem maker”.
What we experienced with Mark was a very easygoing gentleman. His no pressure sales was perfect, I hate to feel pressured when I’m spending a lot of money. There was never any problem that Mark could not take care of or handle. The attention to detail was awesome. The ability to maximize our space with the pool, yard and side access was top notch. The side access in our backyard was a “great” bonus. Mark was amazing in following up with us, and returning my phone calls promptly. I was never made to feel that my questions were silly by either Mark or Rick.As I’m sure they have answered the same questions hundreds of times. And also, the vision that Mark had was always in my dreams, he just had the ability to put that dream on paper and turn it into my backyard. Mark’s vision and ideas are incredible.
After meeting Rick Kaitz and working with him our experience was very professional. He always says what he does and does what he says. That is very rare to find in people now days. Rick always kept me informed and on schedule. Rick was concerned about rain delays (remember November/December 2005) and keeping the job site moving ahead. The quality of work that Rick’s crew completed in our backyard is phenomenal.
Now that the landscaping in the backyard is complete our yard seems more like a private resort than someone’s yard.
We are probably the Happiest Customers that Aqua Pool and Spa has ever had.