We recently had the opportunity to visit your new design center in Ripon. Although we missed seeing you at the center I wanted to contact you via this letter to thank you once again for your outstanding care and design of our swimming pool.
This letter is long overdue since your company completed our swimming pool in November 2004. In hindsight however, a better benchmark for the service you've provided is over more than the initial period of design and build of a swimming pool.
When we first met to discuss what we were looking for in a pool you were the only pool company representative that seemed to have a sincere interest in listening to what we wanted in our pool design. The pool was to be the ceterpiece of our landscaping and you immediately embraced our vision for the "tropical" design. More importantly you had many great ideas that we incorporated into our initial plans. The finished product is incredible and we never tire of hangin out in our own tropical resort.
However, going beyond the design work and attention you provided, Aqua Pools as a company has been outstanding with regard to follow up on a couple of items that required attention. There was a lighting problem on the deck area adjacent to the waterfall and Aqua Pools stepped right up to remove & replace the decking.
I just wanted to take the time to contact you once again to relate how much we appreciated yours and Aqua Pools & Spas service on our pool and landscaping project. You have exceeded our expectations and we would not hesitate to recommend you to friends & family looking for a quality pool design and build contractor.